Blaze Support Packages

The Byte9 Software Engineering, DevOps and Sysops team are on hand to provide the level of application and cloud environment support to suit your business requirements, From security and feature updates, to full account handling, software engineering and technical project management

Additionally for your go-to resource for everything Blaze—whether you need help setting up your site, customizing your design, or troubleshooting issues, please visit our support site.

Bronze

100

per installation / month under annual contract

  • Application Security Updates
  • Application Package & Infrastructure Updates
  • Blaze feature updates

Silver

1000

per installation / month under annual contract

  • Application Security Updates
  • Application Package & Infrastructure Updates
  • Blaze feature updates
  • Cloud management
  • CI/CD services
  • Cost Optimisation
  • Backups
  • Performance Monitoring
  • Monitoring & Alarms
    - Guaranteed uptime of 99%
  • Developer Support Cover
    - 4hrs developer resource incident support
    - Guaranteed response time within 24 hours
  • Account & Project Management
    - Access to Jira & Confluence tools (single user)

Gold

POA

per installation / month under annual contract

  • Application Security Updates
  • Application Package & Infrastructure  Updates
  • Blaze feature updates
    - Applied and configured for your environments
  • Cloud management
  • CI/CD services
  • Cost Optimisation
  • Backups
  • Performance Monitoring
  • Monitoring & Alarms
    - Guaranteed uptime of 99%
    - Uptime robot
    - Log storage
    - Error detection (Datadog + Sentry)
  • Developer Support Cover
    - Ring-fenced support time scaled to suit
    - Guaranteed response time within 12 hours
  • Account & Project Management
    - Access to Jira & Confluence tools (unlimited)
    - Dedicated project manager